1 About This Policy
This Privacy Policy explains how Sixgame — the online gaming platform operated at sixgame.wine — collects, uses, stores, and protects the personal information of its users. It applies to every interaction you have with Sixgame: creating an account, depositing funds, playing games, contacting support, or simply browsing the website.
Sixgame is a platform built specifically for players in Pakistan. All of our data handling practices are shaped with Pakistani users in mind — the payment methods we integrate, the identity verification process we use, and the way we communicate with players are all calibrated for local context. This policy is written in plain English, not legal jargon, because we believe every player in Pakistan deserves to understand exactly how their data is being handled before they hand it over.
By registering an account on Sixgame, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with this policy, you should not create a Sixgame account or use the platform.
Plain Language Commitment: Sixgame will not hide important privacy information in footnotes or dense legal paragraphs. If you have a question about anything in this policy that isn't clear, contact our support team and we'll explain it directly.
2 Data We Collect
Sixgame collects personal data in the following categories. We only collect information that serves a specific, legitimate purpose in operating the platform and keeping your account secure.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth | Age Verification KYC Compliance |
| Contact Data | Mobile number, email address | Account Access Notifications |
| Financial Data | Mobile wallet IDs, bank account details, card type and last four digits | Deposits Withdrawals |
| Transaction Data | Deposit and withdrawal history, bet records, winnings | Account History Fraud Prevention |
| Technical Data | IP address, device type, browser type, OS version | Security Performance |
| Usage Data | Pages visited, game sessions, feature interactions, session duration | Platform Improvement |
| Communication Data | Support chat logs, email correspondence | Support Quality Dispute Resolution |
Sixgame does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data. The identity documents collected during verification are used solely for age and identity confirmation and are not stored longer than necessary for that purpose.
3 How We Collect Your Data
Most of the data Sixgame holds about you comes directly from you. Here are the specific ways it is collected:
Directly From You
- Registration: When you create a Sixgame account, you provide your mobile number, name, date of birth, and contact details.
- Identity Verification: When you complete the one-time KYC process required before your first withdrawal, you submit identity document details.
- Deposits and Withdrawals: When you add or withdraw funds, you provide payment details including mobile wallet IDs or bank information.
- Support Interactions: When you contact our support team, the content of those conversations is recorded.
- Account Settings: Changes you make to your profile, preferences, or responsible gaming settings are recorded.
Automatically
When you use the Sixgame platform, certain technical data is collected automatically through standard web and app technologies. This includes your IP address, the type and version of your browser or mobile app, the device you're using, and aggregated data about how you navigate the platform. This information is used for security monitoring, performance optimisation, and improving the platform — not for building personal advertising profiles.
From Third Parties
In limited circumstances, Sixgame may receive information about you from third-party payment processors (such as Easypaisa or JazzCash) to confirm transaction status, or from identity verification partners to complete the KYC process. We only receive the minimum data necessary from these parties for the specific purpose in question.
4 How We Use Your Data
Sixgame uses your personal data for the following specific purposes. We do not use your data for anything outside this list without first obtaining your explicit consent.
Operating Your Account
Your identity and contact details are used to create and maintain your Sixgame account, authenticate your logins, send security notifications (such as OTPs for login or withdrawal confirmation), and maintain your game history and balance.
Processing Transactions
Financial data is used to process deposits from your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payment methods, and to route withdrawal payments back to your verified accounts. Transaction records are maintained for financial compliance and audit purposes.
Identity Verification and Fraud Prevention
Sixgame uses identity data to verify that you are who you say you are, that you meet the minimum age requirement of 18, and that your account is not being used for fraudulent or money-laundering activity. Where suspicious activity is detected, transaction data and technical data may be reviewed by our security team.
Responsible Gaming
Usage and transaction data helps Sixgame's responsible gaming systems identify patterns that may indicate problematic gaming behaviour, so that appropriate tools and alerts can be surfaced to affected players.
Platform Improvement
Aggregated, anonymised usage data helps us understand which games and features players use most, where the platform experience can be improved, and how to optimise performance on the devices and network conditions common in Pakistan.
Marketing Communications
If you have opted in to receive promotional messages, Sixgame may use your contact details to inform you about new games, promotions, and deposit bonuses. You can opt out at any time from your account settings and your account access will not be affected.
Sixgame does not use your personal data for automated decision-making that produces significant legal or financial effects on you, other than fraud detection systems that are always subject to human review when they affect an account.
5 Sharing Your Data
Sixgame does not sell, rent, or share your personal data with third parties for their own commercial purposes. We share your data only in the following specific and limited circumstances:
Payment Processors
To process deposits and withdrawals, Sixgame shares the minimum required payment details with Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card processing networks. These parties are contractually bound to use your data only for the transaction in question.
Identity Verification Partners
To complete the KYC process required before first withdrawal, identity data may be shared with a licensed identity verification service. This partner is subject to strict data processing agreements and uses your information only for verification purposes.
Technology Service Providers
Sixgame uses reputable third-party technology providers for services such as cloud infrastructure, customer support software, and analytics. These providers process data on our behalf under written data processing agreements that restrict their use of your information to the specific service they're providing.
Legal and Regulatory Obligations
Sixgame may disclose personal data to law enforcement agencies, financial regulators, or courts where we are legally required to do so. In such cases, we will limit the disclosure to the minimum data necessary to comply with the specific legal obligation. Where legally permitted, we will notify you of such a disclosure.
Business Transfers
In the event that Sixgame is acquired by or merges with another entity, your personal data may be transferred as part of that transaction. In such a scenario, we will notify affected players and the incoming entity will be required to honour the commitments in this Privacy Policy.
6 Cookies & Tracking Technologies
Sixgame uses cookies and similar technologies to keep your session active, remember your preferences, and understand how players use the platform. Here's a breakdown of the types used:
- Essential Cookies: Required for the platform to function — these keep you logged in and maintain your session state. They cannot be disabled without breaking core functionality.
- Security Cookies: Help detect and prevent fraudulent logins and suspicious activity by linking sessions to verified devices.
- Preference Cookies: Remember your language settings, display preferences, and responsible gaming configurations.
- Analytics Cookies: Collect aggregated data about how players navigate Sixgame — which pages load fastest, where players encounter friction, and which features are most used. This data is anonymised before analysis.
Sixgame does not use third-party advertising cookies or cross-site tracking technologies that build profiles of your behaviour across other websites. Analytics data collected on Sixgame stays within Sixgame's own analytics infrastructure.
Most browsers allow you to manage or disable cookies through their settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies will not affect your gameplay or account access in any way.
7 Data Retention
Sixgame retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The key retention periods are:
- Active Account Data: Retained for the duration of your Sixgame account. If you close your account, non-financial personal data is deleted within 90 days unless retention is required by law.
- Transaction and Financial Records: Retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping regulations. This includes deposit history, withdrawal records, and bet histories.
- Identity Verification Documents: Retained for the period required for anti-money laundering compliance — typically five years from the date of verification or account closure, whichever is later.
- Support Communications: Retained for three years from the date of the interaction for quality assurance and dispute resolution purposes.
- Technical and Usage Logs: Retained for up to 12 months in identifiable form, after which they are anonymised or deleted.
When data is no longer required and no legal retention obligation applies, Sixgame securely deletes or anonymises it so that it can no longer be associated with your identity.
8 Security Measures
Sixgame takes the security of your personal and financial data seriously. The platform uses industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or loss.
Technical Safeguards
- All data transmitted between your device and Sixgame's servers is encrypted using TLS (Transport Layer Security).
- Data stored on Sixgame's servers is encrypted at rest.
- Full payment card numbers, wallet PINs, and banking passwords are never stored by Sixgame.
- Access to personal data within the organisation is restricted to authorised staff based on role and need.
- Account login is protected by OTP-based verification for additional security.
Organisational Safeguards
- Staff with access to personal data are trained on data protection responsibilities.
- Third-party service providers who process data on Sixgame's behalf are vetted and bound by written data processing agreements.
- Security systems are monitored for anomalous activity and potential breaches.
If You Suspect a Breach: If you believe your Sixgame account has been compromised, change your password immediately and contact our support team. We will investigate and take appropriate action, including notifying relevant parties if required.
9 Your Rights
As a Sixgame player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team at support@sixgame.wine.
Right to Access
You can request a copy of the personal data Sixgame holds about you. We will provide this within a reasonable timeframe.
Right to Correction
If any personal data we hold is inaccurate or out of date, you can request that we correct it. Contact details can often be updated directly in your account settings.
Right to Deletion
You can request deletion of your personal data. We will delete what we can, subject to legal retention requirements for financial and identity records.
Right to Object to Marketing
You can opt out of all marketing communications at any time from your account settings. This will not affect your ability to use Sixgame.
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format where technically feasible.
Right to Restrict Processing
In certain circumstances you can request that we restrict processing of your data while a correction or objection is being reviewed.
Sixgame will respond to data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this by a further 30 days and will notify you of the extension. There is no charge for making a data rights request.
10 Minors
Sixgame is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. All accounts must be registered by adults, and age verification is conducted as part of the identity confirmation process.
If Sixgame becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on Sixgame, please contact us immediately at support@sixgame.wine.
11 Third-Party Links
The Sixgame platform does not contain links to third-party websites or external services, and this Privacy Policy applies only to data processed by Sixgame itself. If you navigate away from sixgame.wine to any other website, that website's own privacy policy will apply and Sixgame is not responsible for its data handling practices.
Payment provider interfaces (such as the Easypaisa or JazzCash payment screens) that you interact with during deposits and withdrawals are operated by those providers under their own privacy policies. Sixgame only receives transaction confirmation data from these providers — we do not have access to your full mobile wallet account or banking credentials.
12 Policy Changes
Sixgame may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. The "Last updated" date at the top of this page will be revised whenever changes are made.
Where changes are significant — for example, if we introduce a new category of data collection or a new use of existing data — we will notify active players via the contact number or email address registered to their account before the changes take effect. For minor or clarificatory updates, the revised policy will simply be published on this page.
Continuing to use Sixgame after a policy update has been published (and communicated where required) constitutes your acceptance of the revised version. If you disagree with a change, you should stop using Sixgame and contact support to request account closure and return of your balance.
13 Contact Us
For any questions, concerns, or requests related to this Privacy Policy or the personal data Sixgame holds about you, please get in touch through one of the following channels:
- Email: support@sixgame.wine
- In-Platform Support: Log in to your Sixgame account and use the live support chat — available 24/7.
When submitting a data rights request by email, please include your registered mobile number and a brief description of your request. We aim to acknowledge all privacy-related queries within 48 hours and resolve them within 30 days.
Also see our Terms and Conditions and Responsible Gaming pages for related policies on account use and player welfare.